Driven by the wave of globalization, cross-border business cooperation and personal affairs are becoming increasingly frequent, but the legal disputes that followed have also shown explosive growth. Traditional complaint procedures are time-consuming and costly, and cross-border legal reconciliation has become a “new contact” for the solution to the dispute with its efficient and flexible nature. How can this professional service reach more potential users? A powerful WeChat public number is becoming a “digital business card” for legal institutions and adjustment organizations.
Hong Kong Cross-border Legal Adjustment and Legal Institutions Public Accounts Establishing Solutions
It not only needs to undertake professional content, but also needs to break the regional and awareness barriers through intelligent tools. The professional WeChat Public Account Development Company Infocode Blue Information Technology will reveal the six core functional design logics of this public account.
Legal Knowledge Library: From “Information Island” to “Cross-border Guide”
The complexity of cross-border disputes often stems from the differences in regulations between different legal domains. Excellent public account organization to build a Multi-dimensional legal knowledge database:
Speed examination of national laws: Provide abstracts of commercial legal documents in major countries/regions in the form of keyword search, such as a comparative interpretation of the EU’s General Data Protection Regulation (GDPR) and China’s Personal Information Protection Law.
System process visualization: Through dynamic process diagram + case video, explain the rules differences of international solution institutions (such as ICC, HKIAC), and help users predict time points and costs.
Risk Warning System: Regularly push compliance reminders for high-frequency scenarios such as cross-border e-commerce and cross-border investment. For example, the impact of tax changes in Southeast Asian countries under the RCEP framework on contract performance
A public number focusing on the Chinese and European corporate disputes, by embedding AI Q&A robot, users can obtain the “contract responsibility” analysis of the terms of the German Civil Code and the Chinese Contract Law within 3 minutes, and the consultation conversion rate is increased by 40%.
Online adjustment and coordination: Create a “key” dispute resolution entrance
Traditional reconciliation requires repeated email confirmation, and the real-time nature of WeChat eco-economics can greatly reduce communication costs:
Intelligent case evaluation: After the user fills in basic information such as the dispute amount and legal domain involved, the system automatically matches the appropriate solution mechanism and estimates the success rate
Electronic book generation: In-built standardized adjustment application book, authorization commission book template, supports online editing and electronic signature, and meets the requirements of the “Singapore Reconciliation Agreement” for document format
Voluntary Response Room Access: Connect with Zoom, telecom conference and other platforms, providing support functions such as reservation schedule, certificate upload, and dual subtitles. After the public number of a Shenzhen Reconciliation Center launched the module, the cross-border case handling cycle shortened from an average of 6 months to 45 days.
Multi-language support system: cracking the “Baba Tower dilemma”
Language barriers are one of the biggest pain points of cross-border adjustment. Public numbers need to build a three-level language service system:
Computer translation full coverage: Use neural network translation (NMT) technology to ensure that the content of 20 languages such as English, Spanish, and Arabic is instantly converted, and especially mark unrepresented words in legal professional languages
Manual Translator Library Connection: Users can make an appointment to hold legal translators with NAATI, CATTI and other qualifications online, and the fees are calculated by minutes and displayed in real time
Cultural Suitable Module: For example, when users in Central East visit, they will automatically hide cases containing taboo elements such as alcohol and gambling.
Mobile Case Library: Use “Stones from Other Mountains” to build trust in Newport
Unlike court decisions, resolving cases often involves confidentiality clauses. Public numbers can achieve a balance between knowledge sharing and privacy protection through technical means:
Desensitization Case Search: Abstract 2000+ real-life solution cases as a three-dimensional label database of “industry + dispute type + label”. After the user enters his own situation, he will obtain solutions to similar cases.
Performance Data Board: Update the success rate comparison of different solution institutions in areas such as intellectual property rights, equity investment, etc. by quarter. The data source is from the public report of the United Trade Law Council (UNCITRAL)
Modern Interpretation Game: Users act as a moderator to handle virtual disputes, and the system is rated according to the “International Moderator Behavioral Standards” to enhance interactivity and professional knowledge
Intelligent legal consultant: 7×24 hours online “regular sentry”
When an enterprise opens a new market, the public can become the first line of defense for risk prevention and control:
Comprehensive Regulatory Inspection Tool: Enter the main business and country/region to automatically generate a list of data cross-border transmission, labor and other fields. For example, for TikTok British sellers, it reminds consumers of their rights to “14-day no-reason return” localized adaptation plan
Model of Conduct Monitoring: Grasp the legislative dynamics and typical cases of the target country, and send pre-warnings through corporate WeChat. After the new regulations banning social media e-commerce in Indonesia in 2023 were released, public users who access the function received suggestions for business model adjustments 3 weeks in advance
Training Course System: The United International Interpreter Association (IMI) opens a certification course. After completing the study, students can apply for an electronic badge through the public number to enhance brand authority
Cross-border payment and certificate: Constructing a credible “digital contract link”
Cross-border execution of the agreement depends on a reliable payment and certificate system:
Multi-coin payment network: Integrates PayPal, Stripe and other interfaces, and supports real-time settlement and exchange rate locking of solvency fees, payment payments. In a China-Africa trade dispute, the silver-connected cross-border payment function embedded in the public number shortens the payment time from 5 days to 2 hours.
Blockchain authentication system: Adjust key points during the interpretation process (such as certificate exchange and agreement signing) are actually rotating, which meets the dual requirements of China’s “Electronic Signature Law” and the EU’s eIDAS regulations.
Intelligent execution tracking: Connecting with the execution systems of courts in various countries, users can check the latest execution cases of the “Singapore Reconciliation Agreement”. In 2022, users who have passed a public tracking function will have a consensus execution rate of 27% higher than the industry average.
With the cross-border interpretation public number equipped with the above functions, the average monthly stay time for users can reach 8.2 minutes (far exceeding the legal industry average of 2.1 minutes), and the paid consultation conversion rate has increased to 15%-18%. In the actual situation of a law firm in Vietnam, the resolution success rate of cases filtered by the public intelligent evaluation system was as high as 79.3%, which increased the traditional channel by 22 percentage points.
For more information about WeChat Public Developer, or if you want to know about the public fee, please contact Blue Customer Service.
